Support

Contact support

The fastest way to reach us is by email at support@haansi.co. We read every message and aim to respond within two business days.

What to include

To help us resolve your issue quickly, please include as much of the following as you can:

• Your organization name and the email you use to sign in.
• Which integration or feature is involved (for example, Slack, GitHub, or search).
• What you expected to happen and what actually happened.
• The approximate date and time, and any error message you saw.

Common topics

• Connecting or disconnecting an integration such as Slack, GitHub, Jira, Confluence, or Google Workspace.
• Inviting teammates and managing members.
• Billing and plan questions.
• Requesting export or deletion of your data.

Data and privacy requests

To request access to, correction of, or deletion of your data, email support@haansi.co with the details of your request. You can also disconnect any integration directly from your Haansi settings to stop further data collection from that source. See our Privacy Policy for more detail.

Reporting a security issue

If you believe you have found a security vulnerability or a problem affecting the safety of user data, please email support@haansi.co with the subject line beginning Security so we can prioritize it. We appreciate responsible disclosure and will work with you to address valid reports.